Crystal Hambright

VA-Accredited Agent

Accreditation Number: 56745

POA Code: JR8 

To view VA Accreditation status please visit: OGC Accreditation Search Results

Crystal is a United States Navy Veteran. Serving as a Cryptologic Technician in Guam, Maryland, Virginia and onboard the USS George Washington (CVN 73). Post service, Crystal worked in Iraq as a Facility Security Officer, responsible for the management of Temporary Sensitive Compartmented Information Facilities (TSCIFs) throughout the country, as well as Personnel Security. Upon her return, she worked as a Facility Security Officer ensuring personnel security for linguists deploying to the Middle East and 6 years working for the Department of Veterans Affairs in New Mexico and Hawai'i, where she developed and rated veteran disability cases with specialization in Character of Discharge and Military Sexual Trauma cases. With her vast understanding of the law, she wanted to make a larger impact for her fellow veterans and joined the private sector. Crystal is an Accredited Agent with the US Department of Veterans Affairs.

Tiffany Rook

Director of Claims Operations and Administration

Tiffany is an entrepreneur. She has held licenses in cosmetology and realty. She is a mother to two boys and her husband is Active Duty in the United States Navy. She comes from a military family, her father and grandfather served in the United States Army. Her family and helping others are the most important things to her. Her personal understanding of the challenges Veterans face drives her to provide the best service in helping our Veterans

Monique Broussard-Robbins

Administrative Assistant

Monique’s family has an extensive military background, with her grandfather, father, uncles, and husband all having served and her son-in-law is currently Active Duty Navy. As a military spouse, she served as the Family Readiness Group Coordinator for Naval Special Warfare Unit One on Guam and Naval Small Craft Instruction and Technical Training School in Mississippi. She has over 10 years of experience working as an optician and she is a licensed esthetician. Monique is familiar with the challenges our service members, Veterans, and their family members face. She has spent years advocating for her family members and military family/friends to get the benefits they deserve and is ready to help support you.

Shelbie Kerns

Legal Nurse Consultant, Registered Nurse

Shelbie graduated with honors from NMSU with her Bachelor’s of Science in Nursing degree in 2021. While in nursing school, she worked with numerous veterans and workman compensation patients as a home health aide. Upon graduating nursing school, she began working in the emergency department. After two years of gaining acute/critical care experience, she transitioned to surgical services, gaining experience in both the operating and recovery room.


Shelbie is a mother of two and a military spouse. In her free time she loves to mountain bike, cook, shop, and spend time with her family. She is no stranger to the hardships that military life can bring and she looks forward to offering her medical knowledge to strengthen your VA claim!

Desiree Baer

Legal Nurse Consultant, Registered Nurse

Desiree is a Registered Nurse and proud Oregon native with over 20 years of diverse healthcare experience. Her journey began in 2003 as a caregiver, and through perseverance and dedication, she advanced to become a Registered Nurse with extensive experience in long-term care, corrections, and acute hospital medicine. In 2020, she joined the Department of Veterans Affairs to serve on the front lines of the COVID-19 pandemic, supporting emergency and medical-surgical units specializing in neurology, vascular, and urological care. While working within the VA, she saw firsthand that many Veterans were not receiving the care and recognition they deserved—so she made it her mission to advocate for them with the same grit and determination they’ve shown in service to our nation. As a Legal Nurse Consultant, she combines her deep clinical expertise with a passion for Veteran advocacy. Her background includes assessments for PTSD, TBI, toxic exposures, military sexual trauma, and post-deployment health, along with awards such as the DAISY Award for exceptional patient care and recognition from Phi Theta Kappa for academic excellence. She proudly stands for the brave men and women who fought for our freedoms and dedicates her work to ensuring their medical stories are heard, validated, and supported with integrity and evidence.

Kirstie Robinson

Legal Nurse Consultant, Nurse Practitioner

Bio coming soon

Gavin Kerns

Administrative Assistance

Gavin is a United States Navy Veteran. Raised in a military family, he lived across multiple duty stations including Maryland, Virginia, New Mexico, Guam, and Hawai‘i, giving him firsthand understanding of military life from an early age. He went on to serve in the United States Navy, including assignment with the Ceremonial Guard at Arlington National Cemetery, where he honored fallen service members and their families, and later aboard the aircraft carrier USS Dwight D. Eisenhower (CVN-69). During his service, he deployed in support of operational missions and was awarded the Combat Action Ribbon.

Post service, Gavin transitioned into supporting veterans through claims development and advocacy. At Queenside Castling LLC, he assists in the review of veteran records, development of evidence, and preparation of claims to ensure they are properly supported. With his combined experience growing up in the military and serving himself, Gavin brings a practical understanding of the challenges veterans face and is committed to helping them navigate the VA claims process with accuracy and attention to detail.

Angela McKinney

Receptionist

Angela is the Receptionist for Queenside Castling LLC and serves as the first point of contact for veterans and their families. Prior to joining the team, Angela spent fourteen years as a corrections officer with the Texas Department of Corrections and previously worked as a Certified Nursing Assistant (CNA), developing the ability to handle high-pressure situations with professionalism, empathy, and composure.

Raised in a military family, Angela grew up as an Army dependent and understands the unique challenges faced by service members and their families. Her connection to the military community continues through her own family, with her daughter currently serving in the United States Air Force. Angela brings a steady, welcoming presence to Queenside Castling, ensuring every individual who reaches out is treated with respect and understanding.

Madison Kerns

Human Resources/Personnel

Madison Kerns is an active duty Air Force Staff Sergeant with a passion for serving her country and her community. A native of Albuquerque, New Mexico, Madison brings four years of dedicated administrative experience to her role. She is currently furthering her education by working towards a bachelor's degree in Human Resources Management.

Alongside her husband, Gavin Kerns, she is raising twin sons Riot and Wilder. The military has given so much to her and her family, and Madison wants to give back to her kids and other military children for their sacrifice. This desire to serve her community is a driving force behind her involvement with Real Heroes MX. As the Volunteer Coordinator for The Real Heroes MX, she ensures a seamless organization and mobilization of military and civilian volunteers.